It is estimated that currently the latter group comprise close to eight per cent of the workforce in the UKs M&S stores (Dentons, 2016). In the case of M&S, the company has placed considerable emphasis on its social agenda. The company is losing key employees to its main competitors, including product developers, food technologists and General Merchandise design team members. WebAnalysis of M&Ss Internal Environment: M&S is the market leader in clothing due its range and quality. To modernise, simplify and create a distinct brand across its various offerings, in 20142015 the company created a unified storytelling-based brand identity for its food and clothing markets via Only M&S while preserving Est. The Porters Fiver Model examines the business environment of a company. II. Following the appointment of Mark Bolland in 2010, the British retailer has accelerated a programme of making its supply chain more efficient by targeting $280 million in savings by 2020. The company should embrace modern technologies in order to widen its potentials and deliver quality to its customers (Verdin & Heck, 2009). It is expected to launch a redeveloped Bradford National Distribution Centre in 2016 (Marks & Spencer, 2016). Execution of the strategy and building a feedback loop, using which managers at Spencer Marks can fine tune processes and strategies going forward. The spread of this innovation will be influenced mainly by its It also has its presence in over 40 nations globally. Retrieved July 2016, from The Guardian: https://www.theguardian.com/business/2016/jul/07/welcome-to-the-ms-merry-go-round. We use cookies to give you the best experience possible. WebThe major success key of Marks & Spencer is that it offers superior quality and innovative products and services to its users with prime emphasis on innovation and design. Companies must focus on customer needs, and core strengths are difficult to imitate. Leadership in clothing converted M&S into market leader in department stores. Execution of the strategy and building a feedback loop, using which managers at Spencer Marks can fine tune processes and strategies going forward. Web1. The current legal provisions require that business organizations embrace the best practices. Hence, whilst the company has been growing its online business, with sales from tablets and mobiles growing by twenty-eight per cent and eighty-five per cent respectively (Marks & Spencer, 2016) and is also offering a Sparks membership club which offers personalised benefits to loyal customers, its strategy is showing signs of weakening. Thus, more customers will be attracted due to the low price and Aldi can remain to earn a certain level of profit. Marks & Spencer: Quality worth paying more for. In 2014 IBISWorld market research estimated MCD held an 18.6 % of market share of the entire global fast food industry; Burger King in at just 4.6%. WebM&S operates as a family of businesses, selling high-quality, great-value, own-brand products and services, alongside a carefully selected range of third-party brands. The level of competition is always increasing because the company operates in different segments. You can use essay samples to find ideas and inspiration for your paper. Thomas Spencer and Michael Marks established the company in 1884. Retrieved July 2016, from TaylorWessing: http://www.taylorwessing.com/download/article_fashiontech_trends.html, The Economist. "Strategic Analysis of a Company and its Competitive Environment." Continuous investment in the scheme has resulted in numerous Plan A products, a Plan A incubator for the development of sustainable products and services as well as the first UK ecofactory (European Commission, 2011). WebMarks and Spencer (M&S) p.l.c. From the analysis, the biggest question is how M&S can change its strategy in order to succeed in its business environment. M&S markets high quality and competitive products. Prior to the 1990s, when close to ninety per cent of M&S suppliers were British, their bargaining power was high. WebDeveloping strategies that can capitalize on Spencer Marks strengths and help mitigate weaknesses and impact of threats of macro-environment. However, in the fiercely competitive market environment, operational management strategies are quite important for retailers to obtain a competitive advantage and access to greater income. In 2015, this strategy helped the company maintain its market share in most of its markets and achieve strong sales in key owned markets such as Hong Kong or India (Marks & Spencer, 2015). The paper concludes with a value chain analysis which examines inbound logistics, operations, outbound logistics, marketing, and sales and services. This will create an affordable brand image and quickly accumulate customer loyalty. WebThe competitive environment of Marks and Spencer (M&S) has a direct effect on the pricing and promotional decisions of the business. Following the UKs decision to exit the EU, the company, as will other UK retailers, is likely to face legal issues. Finally, it will take three competitor companies and brief rationale for the positions of them. M&S trades in clothing, ready meals, bakery, and households. At the heart of this strategy is targeting a specific user group, a segment of a product line or a segment. In the recent past, the company has been a major competitor in the apparel and luxury food industries (Sadler, 2007, p. 21). However, despite its successful specialist positioning. Retrieved July 2016, from The Guardian: https://www.theguardian.com/money/2016/jan/05/ms-raises stakes-battle-current-accounts-marks-spencer, Butler, S. (2015, May 20). (2015, February). Abroad, it sells goods and services in more than 320 stores in over 40 countries. In recent years, the popular health, fast food, and coffee cultures are all based on young people. Next, to identify the strategic position of Marks and Spencer in the competitive environment, focusing on the food rather than evaluating the whole company and analysing their competitive advantage they have in food industry. M&S will have to reconsider its practices in order to be successful. Focused strategy refers to strategy in which a companys business activities are concentrated on a particular group of buyers, a certain part of a product line, or a regional market. M&S offers clothing, home products and luxury food products both in store and online (Marks &Spencer, 2015). This resulted in customers cancelling delayed orders (Butler, 2015). Retrieved July 2016, from Monica Krish: https://monicakrish.wordpress.com/category/porter-five-forces-analysis-fortelecom-industry/, Macalister, T. (2015, July 16). What kind of environment does Marks and Spencer have? The matrix helps the business managers make the best decisions based on the companys products, market share, and consumer expectations. At Marks and Spencer, the customer is no longer getting the best support and services (Seth & Randall, 2011, p. 87). Such products are usually cheaper and address the needs of the customers. It also brings great trouble to consumers when choosing a brand, that is, in the face of different trademarks, it will instead make consumers embarrassed and at a loss. According to a study by Seth and Randall (2011), M&S has been getting most of its revenues and sales from the United Kingdom. Annual Report & Financial Statements. Key Legal Brexit Issues for Retailers. The European Union (EU) continues to show signs of stability in the coming years. All Rights Reserved, Essay on the Impact of Artificial Intelligence on Innovation. Marks & Spencer. The level of competition makes it hard for the company to realize its goals. Indeed, Asda became Britains secondbiggest clothing retailer by volume in the summer of 2014 (Butler, 2015). Retrieved July 2016, from Marketing Week: http://www.marketingweek.com/2015/07/15/marks-spencer-brand-perceptions-on-the-rise-as-it-israted-one-of-the-uks-top-brands/, Whitehead, T., & Foster, P. (2015, February 22). The region has the best political structure, tax system, and labour administration thus making the environment attractive. Verdin, P & Heck, N 2009, From Local Champions to Global Masters, Cambridge University Press, Cambridge. The food industry naturally has different changes from the past, which is mainly reflected in the dining place. The competitors are operating different business segments. Retailing 2015: New Frontiers. With the company operating in many countries today, there is need to address such factors and consumer expectations (Burns, 2008). The economic uncertainty prior to and after the Brexit referendum has already posed a threat to M&S in addition to the impact that was immediately felt, such as a decrease in the buying power of the pound, the vote will have an impact on product imports in ways that will probably make the retailer restructure its supply chains (Reuters, 2016). While Marks and Spencer stay with the sandwich And Spencer act as a supplier and a retailer at the same time, it is good for controlling the cost and quality of the product and also earn the profit. Its decision to maintain investments in innovations and brand-building advertising throughout the recession has successfully strengthened its brand positioning as a company offering high quality and good value products (Marks & Spencer, 2016). In J. Harrison, Essentials of Strategic Planning (pp. Retrieved July 2016, from Reuters: http://uk.reuters.com/article/us-m-s-outlook-idUKKCN0ZN0EH. However, post the 1990s M&S experienced a rapid decline in sales and was forced to outsource globally and work with overseas suppliers who offered much more competitive pricing. M&S should consider such changes in order to realize its potentials. (2014, February 18). M&S Bank, which was started in 1985, recently (2014) launched a current account facility with no monthly fee and a 100 M&S gift card. (function(){var g=this,h=function(b,d){var a=b.split(". Burns, P 2008, Corporate Entrepreneurship: Building an Entrepreneurial Organization, Palgrave Macmillan, Basingstoke. Oxford: Oxford University Press. Even if there is no improvement in substantial benefits, there must be an increase in perceived value. Plan A, the companys social, ethical and environmental business commitments, have also helped the retailer build a strong brand positioning centred on responsible sourcing, waste reduction and community care (Marks & Spencer, 2016). In addition, young consumers are also very concerned about the socialization of diet, they will automatically demarcate the circle, and do similar things with people in the same circle, such as coffee shops are the colonies of the literary youth. IvyPanda. Modern companies can use new technologies to improve their supply chain processes and provide the best customer support. The 133-year-old Marks & Spencer has been busy closing stores around the world and plans to close 53 wholly-owned stores in 10 markets, including 10 in mainland China and 7 in France, as well as Hungary, Lithuania, Poland and Slovakia. PESTEL analysis is critical to understand the external threats & opportunities arising because of the macro environment developments. M&S trades in clothing, ready meals, bakery, and households. Marks & Spencer ranks 1st in Customer Service Score on Comparably vs its competitors. "),c=g;a[0]in c||!c.execScript||c.execScript("var "+a[0]);for(var e;a.length&&(e=a.shift());)a.length||void 0===d?c[e]?c=c[e]:c=c[e]={}:c[e]=d};var l=function(b){var d=b.length;if(0 Tallman, S 2010, Global Strategy, Longman, London. The latter has most recently resulted in a 10 year low in the sales of its clothing business (Ruddick, 2016). The approach will make it easier to market the best products to the consumers. As well, the consumers are becoming aware and sensitive about quality and service delivery. Williamson, D & Jenkins, W 2013. A PESTEL analysis provides a framework to investigate a companys non-controllable external factors that have the potential to affect its operations. WebMcDonalds is the largest fast food restaurant chain in the United States and represent the largest restaurant company in the world, both in terms of customer served and revenue generated. Enterprises adopting Routes 6, 7, and 8 are generally in a monopoly position, regardless of the cost of the product and the added value of the product or service. TaylorWessing. A SWOT analysis assesses the external environment and internal capabilities of a company (Harrison, 2015). This means that the company has mainly focused on the UK market. This explains why M&S should work hard in order to cope with these changing trends in the market. Diversification will make it easier to provide quality products to the existing shareholders. Therefore, M&S are the same price in St. Michaels products all over the country. Increasing terrorism attacks across Europe are also impacting consumer confidence and retail spending (Marks & Spencer, 2016). (2010). In addition, with regard to the free movement of people, work visas or residence permits would be required for both UK citizens working abroad and EU workers employed in the UK. The companys food business is being rivalled by supermarkets such as Tesco, Sainsburys and Asda, and it is competing with clothing and homewear retailers such as Topshop, Zara and John Lewis (Retail Week, 2016). M&S aims to become worlds most sustainable retailer. Would you like to get a custom essay? They mainly using Cost Focus as their generic Strategies. PESTEL analysis is critical to understand the external threats & opportunities arising because of the macro environment developments. [CDATA[ The company has good relationship with employees. Porter has summarized three main directions on this topic: Cost Leadership, Product Differentiation, and centralized strategy. M&S faces competition from both other retail stores, as well as from online retailers. Green consumerism and customers ethical concerns about the socio-environmental costs of brands they use is one of the factors contributing to the development of companies sustainability reporting and related activities. M&S has undertaken a food-focused transformation as the new growth point in the retail industry is food. is one of the largest retailers in the United Kingdom with a selling space of 12.5 million square feet, was established in 1884 as Penny bazaar. (2013, April 11). All shops in Romania, the Netherlands, Belgium and Estonia (Scott. As they operate in many segments like food cloths and home and beauty products they have to deal with a M&S reports worst clothing sales fall for a decade. Strategic Management and Business Analysis, Cambridge University Press, Cambridge. What kind of environment does Marks and Spencer have? WebThe major success key of Marks & Spencer is that it offers superior quality and innovative products and services to its users with prime emphasis on innovation and design. It has moved from a platform hosted by Amazon to its own web platform which was launched at the end of 2014 to provide more delivery options and streamlined multichannel services. Need a custom Report sample written from scratch by As regards its clothing business, the threat of substitutes is high copying or imitating existing designs is becoming ever easier. The companys international business, which comprises 468 wholly-owned, jointly-owned or franchised stores and spans 59 territories in Europe, Asia and the Middle East, had revenue of 1.1 billion in the last financial year (Marks & Spencer, 2016). However, in the fiercely competitive market environment, operational management strategies are quite important for retailers to obtain a competitive advantage and access to greater income. M&S strives to have distinctive features for its products. Outbound logistics concerns the transport, storage and delivery of goods going out of a business. Marks & Spencer competitors include Volvo IT, Tesco Corporation, PACCAR, MS Global Inc and Phoenix Technology Services. (AMADEO. The spread of this innovation will be influenced mainly by its Marks & Spencer is one of the UKs leading retailers with over 21 million people visiting their stores each week. In 2014 IBISWorld market research estimated MCD held an 18.6 % of market share of the entire global fast food industry; Burger King in at just 4.6%. 1884 thus celebrating its heritage (Swift, 2014). In the recent past, consumers have become aware and conscious of their health needs and expectations. Marks & Spence: From pants to panettone. Retrieved from https://ivypanda.com/essays/strategic-analysis-of-a-company-and-its-competitive-environment-report/. Our experts will write for you an essay on any topic, with any deadline and requirements from scratch, Marks and Spencer Food Strategies Analysis. Choosing the vision, mission and the reason of existence for Spencer Marks. This impression is one of the keys to M&Ss success. Marks & Spencer ranks 1st in Customer Service Score on Comparably vs its competitors. An in-depth SWOT analysis that assesses both the internal (strengths and weaknesses) and external (opportunities and threats) environment of the company is given. M&S is investing in its digital development which is evident through the launch of marksandspencer.com in 2014, engaging with 2.6 million people via social media, platforms and social media websites such as Twitter, Instagram and Facebook (Ratcliff, 2014). //]]>. The company has also launched big data projects such as predictive analytics system and allocation replenishment (Thomson, 2014), adapted its digital strategy using the mobile first approach thus answering the needs of consumers who are increasingly accessing the latest trends via mobile. The premise for companies to adopt this business strategy is that no competitors provide similar products and services in the market. The second is to pursue a cost-leading strategy and actively change the cost structure while maintaining perceived value and market share, such as Wal-Mart. For example, they do not choose to sell orange juice with famous branding. However, the companys weaknesses continue to affect its business. April 22, 2019. https://ivypanda.com/essays/strategic-analysis-of-a-company-and-its-competitive-environment-report/. For example, M&S uses powerful adverts and stories to capture the emotions of many potential buyers ( Marks & Spencer 2015). This initiative has been largely praised and with its operating performance strong in 2015 (Marks & Spencer, 2016), is considered a threat to High Street banks (Jones, 2014). With sustainability becoming an increasingly necessary and lucrative strategy, the company is ahead of its competitors in this area. Modern technology is needed to promote the best practices for service delivery, product development, and customer satisfaction (Burns, 2008). The local food industry also faces similar challenges thus affecting the performance of different companies (Sekhar, 2009). Annual Report and Financial Statements. WebExecutive summary. Marks & Spencer takes on banks with new current account. The company can embrace the best short and long-term goals because the economic situation in the United Kingdom is favorable for business practices (Verdin & Heck, 2009). The company has continued to lose its market share and competitiveness (Verdin & Heck, 2009). Marks & Spencers head of clothing quits retailer after sales slip. M&S trades in clothing, ready meals, bakery, and households. In this section, the discussion would be on the following key points: Financial Resources Human Resources Company Image Learning and development Location Since M&S operates in many business segments, it has to deal with many competitors. By examining these, a company is in a better position to consider likely implications and minimise any future organisation-related risks (Makos, 2014). Marks & Spencer plc is known through its 1,382 stores worldwide. Analyze the Spencer Marks external competitive environment to identify opportunities and threats. However, in 20142015 the company experienced difficulties in marrying its online operations and distribution from its Castle Donington centre. (2021, Aug 31). M&S has to ensure that it does not obstruct any laws or regulations both in its home market, in international markets during expansion as well as in the countries alongside its value chain. Porters model was designed and developed by Michael Porter in the 1980s to determine the competitive intensity and attractiveness of an industry (Spencer, 2015). Choosing the vision, mission and the reason of existence for Spencer Marks. Marks & Spencer launches new website to replace Amazon platform. Losing access to the common market will affect supply chains, the free movement of people, IP rights, international contracts and more. Technology trends in fashion. Second, the pursuit of food culture by the younger generations diverse hobbies has made the food industry more diverse. As stated in its last annual report, and as part of its Plan A, the now nine-year-old strategic sustainability plan of the company building relationships with customers and suppliers and the communities in which they operate is essential for the company. The firms promotional strategy is also supported using the best CSR practices. WebThe competitive environment of Marks and Spencer (M&S) has a direct effect on the pricing and promotional decisions of the business. The companys 914 UK stores 222 owned and 349 franchises of Simply Food stores as well as the 302 full-line clothing and home stores and an e-commerce platform with over seven million registered users serve 33 million customers in two divisions (food and general merchandise) with a revenue of 5.2 billion and 4.0 billion respectively. Due to corporate culture chaos, lack of organisational arrangements, and incentives for conflicts, companies caught in the middle may suffer greater losses. G, 2018) Eight strategies are distributed on the X and Y axis, and x is the price, y is Perceived Value. In addition, the competitive retailing landscape is going through another major transformation the steady rise of online and catalogue shopping and competitors offering goods of almost the same quality at affordable prices as well as convenient and enhanced in-store experiences for customers (Retail Week, 2016). Cancelling delayed orders ( Butler, 2015 ) and business analysis, the company its. 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